I just watched a commercial for Verizon claiming that they handle 1.2 billion calls per day, and proudly boasting that they provide 99.9% reliability. I'm sure that's meant to sound impressive, but anyone with basic math skills can tell that, based on those figures, Verizon screws up 1.2 million phone calls every day. When you're dealing with that kind of volume, three nines is just not very good at all.
March 11, 2007 at 7:05 PM
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Posted by Pedro
Since I myself did some time on the phones for T-mobile technical care, its a wonder they even provide that level of service. If you think you can stand it read through your wireless contract and you will see that the amount of service you have far exceeds what they actually have you agree to. Those agreements are freaking lawyer pornography. I'm with Dan on this one though, saying you have near perfect service make sense in a large scale but the fact that 1.2M calls are getting screwed means you have around 2.4M people who are getting pissed off. I'm not saying there will ever be perfection but only those who really don't think past what they read would say, "whoa, that's like almost perfect" when in fact it's really quite far from perfect and the bigger then number the further away it is. I mean if you had 1.2 Billion Dollars would you want your bank taking 1.2M dollars a day because of a glitch in the system, I don't know about your reaction but if I'm going to waste money like that I would rather put it to a use of my choosing. :)
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Posted by Antonio 12 hours, 45 minutes later
Well, you can't just look at the 1.2M and say that their service is horrible. Three nines aside (and that in a very interesting topic), taking into account the sheer volume of calls they manage, 1.2M is not that bad. There can never be a perfect service.